Shipping policy

Shipping

We currently ship within the United States. Shipping options and rates are displayed at checkout based on the items in your order and your delivery address.

Most orders are processed and prepared for shipment within 1–3 business days. Estimated transit times shown at checkout begin after your order has been processed and are provided as estimates only.

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Shipping Rates

Shipping rates vary depending on the products in your order. Available shipping options and the total shipping cost will be displayed at checkout before you complete your purchase.

Local Delivery

Local delivery is available to select areas near Martinez, California.

Local delivery is $5 for orders under $35 and free for orders of $35 or more.

Eligible customers will see the local delivery option at checkout based on their delivery address. Local delivery orders are typically delivered within 2–3 business days.

Shipping Delays

Carrier transit times are estimates and may be affected by weather, holidays, carrier delays, or other circumstances outside our control.

If your tracking information shows that your package has been delivered but you cannot locate it, please check around your property and with household members or neighbors before contacting us.

Incorrect Addresses

Please make sure your shipping address is complete and accurate before submitting your order. If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us at hello@cozycoastcrafts.com as soon as possible. Include your order number and photos of the issue when applicable, and we'll work with you to make it right.